Freight Dispatching Makes the World Go ‘Round
Shifting schedules. Last-minute changes. Routing issues. The trucking industry requires a dynamic workforce to navigate the endless number of moving parts it contends with daily. Freight dispatchers play an important behind-the-scenes role within your fleet. Freight dispatchers are usually employees of an individual fleet. They are responsible for ensuring that drivers have loads to deliver and that they are on-time. Freight dispatchers optimize routes and communicate status updates to your customers.
Freight dispatchers support a variety of business functions for a trucking company. Most job descriptions are a mix of support, operations, and customer service tasks. Depending on the company, dispatchers also work on back-end operations like billing and compliance. They can help bridge the gap between customers, drivers, and owner-operators in scaling and managing your fleet. Dispatchers play a pivotal role in the transportation industry. So it is EXTREMELY vital that you choose a quality dispatcher to make the process as smooth as possible.
Qualities of a good dispatcher include:
- High moral character and integrity.
- Compassion.
- Good judgment.
- High degree of emotional self control.
- Empathy and sensitivity.
- Intelligence.
- Good communication skills.
- Self confidence.
Dispatchers are typically employed through word of mouth or “for hire” sites such as Indeed. The national average for a freight dispatcher is anywhere between 5–10% profit per load. Or, a flat rate agreed upon by the dispatcher and carrier.
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